Terms and Conditions
Terms And Conditions
Visitors of the website must be aged 18 or over.
We have taken great care in presenting the products on our website as accurately as possible. If you have any queries regarding a product - please contact us.
Before you place an order you should read the following: Delivery Information, Returns Policy, Quality Guarantee and Privacy Statement. These pages form part of these terms and conditions and contain important information about your order.
By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.
Delivery Information - Domestic
All orders will be fulfilled using Royal Mail/Parcelforce.
1. Royal Mail Signed For® 1st Class (Approx 2-3 Days) - £4.45
2. Royal Mail Signed For® 2nd Class (Approx 4-5 days) - £3.95
All orders placed before 1pm on a working day will be dispatched the same day. Orders placed at the weekend and on Bank Holidays will be dispatched the next working day.
Delivery Information - World Wide
World wide shipping is available and is charged at a one off fee as per table below. We regret to inform you that we are unable to offer shipping to the US.
|Zone 4 - Channel Islands||£14.75|
|Zone 5 - Ireland||£13.49|
|Zone 6 - Belgium, Luxembourg, Netherlands||£13.00|
|Zone 7 - France, Monaco, Denmark, Germany||£13.50|
|Zone 7 Corsica||£13.50|
|Zone 8 Italy & Spain||£13.75|
|Zone 8 Greece, Portugal, Azores & Balearic Islands||£26.99|
|Zone 8 Madeira, Sardinia & Sicily||£26.99|
|Zone 9 Austria, Czech Republic, Finland, Hungary||£29.99|
|Zone 9 Bulgaria, Croatia, Romania & Turkey||£29.99|
|Zone 9 Andorra, Canary Islands, Gibraltar, Malta & Vatican City State||£32.99|
|Zone 9 Russia||£32.99|
|Zone 9 Armenia, Cape Verde, Faroe Islands, Georgia, Greenland & Spitzbergen||£32.99|
|Zone 10 USA & Canada||£33.59|
|Zone 11.1 Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand.||£45.99|
|Zone 11.1 Australia & New Zealand||£45.99|
|Zone 11.1 China & Hong Kong||£45.99|
|Zone 11.1 Macau||£45.99|
|Zone 11.1 Brunei, Laos, Myanmar & Vietnam||£45.99|
|Zone 11.2 Cambodia, Christmas Islands, Cocos (Keeling) Islands, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Kiribati, Marana Islands, Marshall Islands, Micronesia, Mongolia, Nauru, New Caledonia, NZ Islands Territories, Norfolk Islands, Papua New Guinea, Pitcairn Islands, Somoa (American), Solomon Islands, Tonga, Tuvalu, Vanuatu, Wake Islands, Wallis & Futuna Islands & Western Somoa.||£63.99|
|Zone 12 Argentina, Bahrain, Bangladesh, Barbados, Bermuda, Brazil, Chile, Egypt, Israel, Jordan, Kenya, Kuwait, Mexico, Nigeria, Oman, Pakistan, Qatar, Saudia Arabia & Sri Lanka||£39.99|
|Zone 12.1 India, South Africa & United Arab Emirates||£39.99|
|Zone 12 Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahamas, Belize, Benin, Bhutan, Bolivia, Botswana, British Virgin Islands, Burkino Faso, Burundi, Cameroon, Cayman Islands, Central African Republic, Chad, Colombia, Comoros, Congo, Congo (Democratic Republic of), Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, Guinea, Gabon, Gaza & Khan Yunis, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Iran, Iraq, Ivory Coast, Jamaica, Khazakstan, Kirghizstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Panama, Paraguay, Peru, Puerto Rico, Reunion, Rwanda, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Somalia, Spanish Territories of North Africa, St Helena, St Christopher (St Kitts) & Nevis, St Lucia, St Pierre & Miquelon, St Vincent & Grenadines, Sudan, Suriname, Swaziland, Syria, Tajikstan, Tanzania, The Gambia, Togo, Trinidad & Tobago, Tristan Da Cunha, Tunisia, Turkmenistan, Turks & Caicos||£53.49|
Due to the nature of the products we supply returns will not be accepted unless the products supplied are damaged. Customers have 7 days to notify us of any damage and a refund/replacement will be supplied.
All bottles are sterilised, dried and hand filled then fitted with a tamper proof seal so you can enjoy your dram with full confidence that you are tasting the luxurious whisky to the highest of standards.
In the unlikely event that your dram arrives to you and the seal is broken, damaged or missing please contact us as soon as possible.
No personal or account details are shared with any 3rd parties.
We at The Exclusive Dram make no claim on any other person or companies intellectual property rights. We do make reference to them on our website and the products we produce but we in no way claim or assert any intellectual property rights over any brands owned by others. This statement applies to, but is not limited to the following:
ABERFELDY, ABERLOUR, ARDBEG, ARDMORE, ARRAN, AUCHENTOSHAN, AUCHROISK, AULTMORE, BALBLAIR, BALLANTINE'S, BALMENACH, BALVENIE, BANFF, BEN NEVIS, BEN WYVIS, BENMORE, BENNACHIE, BENRIACH, BENRINNES, BENROMACH, BLADNOCH, BLAIR ATHOL, BOWMORE, BRACKLA, BRORA, BRUICHLADDICH, BUNNAHABHAIN, CAOL ILA, CAPERDONICH, CARDHU, CHIVAS, CHIVAS REGAL, CONNEMARA, CLYNELISH, COMPASS BOX, CRAGGANMORE, CRAIGELLACHIE, CROWN ROYAL, DAILUAINE, DALLAS DHU, DALMORE, DALWHINNIE, DEANSTON, DOUGLAS LAING, EDRADOUR, FETTERCAIRN, GIRVAN, GLEN ALBYN, GLEN ELGIN, GLEN GARIOCH, GLEN GRANT, GLEN KEITH, GLEN MARNOCH, GLEN MHOR, GLEN MORAY, GLEN ORD, GLEN SCOTIA, GLEN SPEY, GLENALLACHIE, GLENBURGIE, GLENCADAM, GLENDRONACH, GLENESK, GLENFARCLAS, GLENFIDDICH, GLEN FLAGLER, GLENGLASSAUGH, GLENGOYNE, GLENKINCHIE, GLENLOCHY, GLENLOSSIE, GLENMORANGIE, GLENROTHES, GLENTAUCHERS, GLENTURRET, GLENUGIE, GLENURY, HAIG, HAZELBURN, HIBIKI, HIGHLAND PARK, HILLSIDE, INCHGOWER, INVERGORDON, INVERLEVEN, ISLE OF ARRAN, ISLE OF JURA, ISLE OF MULL, JOHNNIE WALKER, KILBEGGAN, KILCHOMAN, KNOCKANDO, KNOCKDHU, LADYBURN, LAGAVULIN, LAPHROAIG, LINKWOOD, LITTLEMILL, LOCH LOMOND, LOCHNAGAR, LOCHSIDE, LONGMORN, MACDUF , MACKMYRA, MANNOCHMORE, MILLBURN, MILTONDUFF, MORTLACH, NOMAD, NORTH BRITISH, NORTH PORT, OBAN, PORT CHARLOTTE, PORT DUNDAS, PORT ELLEN, PULTENEY, ROSEBANK, ROYAL SALUTE, SCAPA, SPEYBURN, SPRINGBANK, ST. MAGDALENE, STRATHCLYDE, STRATHISLA, STRATHMILL, SUNTORY, TALISKER, TAMDHU, TAMNAVULIN, THE ANTIQUARY, THE CLAYMORE, THE GLENLIVET, THE MACALLAN, THE SPEYSIDE, TOBERMORY, TOMATIN, TOMINTOUL, TORMORE, TULLIBARDINE and WOLFBURN.
If your brand is not recognised above and you would like it to be added to the list, please contact us.
At The Exclusive Dram we provide samples of some of the world’s most exclusive whiskies. We bottle whiskies from the rarest and most sought after collections. When we bottle whisky, we describe the contents of the bottle using facts. If we were to re-bottle a rare bottle of Glenfiddich Snow Phoenix into 50ml samples our bottles would be labelled as so, so our label would read “Glenfiddich, Snow Phoenix, 50ml”. In doing so we are not asserting any ownership of or other rights in the trademark “Glenfiddich”, which we do not own.
In the unlikely event that any defects or impairments are introduced to the end product during our manufacturing processes, these are the sole responsibility of us and not any third party who initially produced the whisky.